All repairs have a lifetime guarantee!

At Gilbert’s Collision Center, your family’s safety is our #1 priority. 


About Gilbert’s Collision Center

Have you been in a car accident? Did you know that you have the right, by law, to choose the body shop of your choice to repair your vehicle? That’s where we come in! Choose Gilbert’s Collision Center in Cleveland, TN just like so many others have done with complete satisfaction.

We are located just off South Lee Hwy in Cleveland, TN behind CVS Pharmacy and The Chef Restaurant. MAP

At Gilbert’s Collision Center, your family’s safety is our #1 priority. That’s why we stand behind all repairs with a lifetime guarantee.

Hours: Mon – Thur 8:00am – 5:00pm || Friday 8:00am – 4:00pm


Call us: (423) 473-9455

Send a Fax: (423) 472-0543

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Jason Gilbert is the founder, owner, and operator of Gilbert’s Collision Center.  The body shop began in 1997 at its former location on Georgetown Rd.  In 2005, we moved to our state-of-the-art facility at our present location on Star Vue Drive (behind The Chef on S Lee Hwy).

When you come to Gilbert’s Collision Center for a free estimate, Jason will personally and promptly write the estimate for you.  Jason’s wife, Laura, runs the front office and will handle all of the insurance matters for you, if you prefer not to deal with the hassle.

Jason was formally trained at the Wyoming Technical Institute in Laramie, Wyoming.  He has been awarded many Certificates of Excellence in the areas of collision repair including unibody repair, plastic repair, finish matching, straightening systems, welding, replacement of structural components, suspension, steering and alignment, restoring corrosion protection, and restoring pre-accident appearance.

Jason is part of the “Gilbert Clan” here in Cleveland.  He was born and raised here in Cleveland.  He has been inspired by the many small businesses his family members have successfully owned and run including the Village Bake Shop, Town House Bakery, Gilbert Fence Co., Gilbert Real Estate, and Gibco Construction.

Jason and Laura attend church faithfully with their two children at Heritage Fellowship COG in Mc Donald where Jason’s dad, Steve Gilbert, is the Pastor.

Hours of Operation:

M-Th 8:00am – 5:00pm

Friday 8:00am – 4:00pm

Directions – Click Here

We are a full service collision repair center committed to returning your vehicle to its pre-accident condition.

We staff only ASE/I-Car trained technicians to use our state-of-the-art equipment when repairing your vehicle.

Safety is our number 1 priority. We remember that you, your family and friends will be depending on the quality of our repair work when traveling in your vehicle. We take that as seriously as if it were our own family car.

We have recently upgraded our paint system to a PPG environmentally approved Waterborne system. By spraying this new technology, we are, in essence, saving the emissions of over 1,000 cars per month. That shrinks our carbon footprint tremendously compared to other body shops not using this new technology.

We pledge to return your vehicle in a timely manner with a full cleanup included at no charge.

We meet all industry standards set forth by OSHA and insurance companies at our shop.

Directions – Click Here

Gilbert’s Collision Center is committed to investing in the communities it serves and fostering a sense of community responsibility in all employees. The owners, managers and employees of Gilbert’s Collision Center donate generously of their time, talents and resources to worthwhile causes and charities. Gilbert’s Collision Center places special emphasis in supporting causes that benefit the children and youth of Cleveland. This is fundamental in our vision to help build strength and character in tomorrow’s leaders. Organizations We Support:

On Point Youth Mentoring Program

World Vision

Samaritan’s Purse Transitions at B.I.C.C.

Boys & Girls Club of East Cleveland

New Hope Pregnancy Care Center

Bradley High School

Walker Valley High School

Lake Forest Middle School

Ocoee Middle School

Black Fox Elementary

Silverdale Baptist Academy

Heritage Fellowship Church of God

Have you seen our commercials?

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Know The Facts

Can I take my car to any shop I choose? Yes. Under state law it is illegal to “steer” you to a particular shop. Always take your vehicle to a shop you trust.


Read What Others Say

Don’t take our word for it, read what our happy customers have to say!


Contact Us

We’re an email or a phone call away. But remember, you have the right to use the shop of your choice.


All repairs have a lifetime guarantee!

Jason Gilbert is the founder, owner, and operator of Gilbert’s Collision Center.  The body shop began in 1997 at its former location on Georgetown Rd.  In 2005, we moved to our state-of-the-art facility at our present location.

Read What Our Customers Think

Frequently Asked Questions

My insurance company told me to take my car to another shop. Am I required to take it there or can I use the shop of my choice?
You have the right to use the shop of your choice. However, if your insurance company instructs you to obtain an estimate from a particular shop, get a written estimate there and then bring it to the shop you want to make the repairs.


Can I take my car to any shop I choose?
Yes. It’s your car—it’s your choice. Under state law it is illegal to “steer” you to a particular shop. Always take your vehicle to a shop you trust.


Do I need three estimates?
In most cases, insurance companies no longer require multiple estimates. They realize that duplicate efforts cost more money in the long run. When you bring your car to our shop., we will write an estimate and submit it to the insurance company. Once they approve the estimate, we can begin work on your vehicle.


If I bring my car to you, can you save me some or all of my deductible?
No.  Your deductible is exactly the same thing as your co-pay at the doctor. Beware of any shop that claims to save your deductible. How are they reducing the costs? Using cheaper paint? Using inferior parts? Remember, you usually get what you pay for. Most reputable collision shops will not reduce your deductible.

I have two estimates and they are several hundred dollars apart. Why?
There are a number of reasons estimates may differ. Is everything included on both estimates? Do both specify new OEM parts or does one use less expensive after-market or recycled parts? Bring your estimate to Gilbert’s Collision Center and we will help you decipher the differences. After reviewing an estimate to make sure that nothing has been omitted, we will honor any legitimate estimate from another area shop that is less than 30 days old. (Note: Part prices are subject to change without notice from the manufacturer. If the price of a part differs from that in the estimate when we order a part, we will charge you the new price. We will present you with a copy of the parts invoice for verification, if requested.)

I was in an accident and the other driver was at fault. The other driver says he (or she) does not want to use insurance. He or she says to get three estimates and he or she will pay the lowest estimate. What should I do?
The other driver is responsible for getting your car back like it was before the accident. You have the right to take your car to the shop of your choice, not just the shop that gives you the lowest bid.  It is best if you can go through the other person’s insurance. If the other driver insists on not using his or her insurance, get them to agree to pay YOU up front, then you pay the shop. Make sure they are aware that additional charges may occur. If they want to pay the shop directly, we require a money order, cashier’s check, or credit card for the amount of the estimate BEFORE we begin work. This is for your protection—if the other driver pays with a personal check that bounces, you are still responsible for the payment.

Customer testimonies — they literally speak for themselves.

“I appreciate Jason doing the extra work on my car and contacting the insurance company. The work on my car was excellent. I wish you the best in your business. God Bless you.” 

Geraldine W.

“You guys are wonderful! I couldn’t believe how fast you got my repair done! You treated me like a friend! I couldn’t be more pleased!”

Alice P.

“We have used your service three times in the past 9 years, always happy with the job & service.”

Jim M.

Call 423.473.9455

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